Last updated: 9 November 2026
1. About these terms
These terms and conditions (“terms”) explain the rules for using the Positive Impact Care Group website at positiveimpactcare.com (“our website”). By using our website you agree to these terms. If you do not agree with them, please do not use our website.
These terms cover the use of our website only. The care and support we provide to the people we support is always agreed separately (see section 5).
2. Who we are
Our website is operated by Positive Impact Care Group Ltd (“Positive Impact Care Group”, “PICG”, “we”, “us” or “our”).
We provide person-led support for adults with learning disabilities, autism, mental health needs and complex needs across Liverpool, Wirral, Sefton and Merseyside, including supported living, community outreach and transition support.
Our services are registered with and regulated by the Care Quality Commission (CQC).
Office: 6th Floor, Horton House, Exchange Flags, Liverpool L2 3PF
Telephone: 07359 419213
Email: info@positiveimpactcare.com
3. Using our website
You may use our website for lawful purposes only. You must not:
- Use our website in any way that breaks any applicable law or regulation
- Try to gain unauthorised access to our website, the server it is stored on, or any connected system
- Introduce viruses, malware or any other harmful material
- Send unsolicited advertising or promotional material through our contact forms
- Copy, reproduce or resell any part of our website except as allowed in section 9
We try to keep our website available at all times, but we do not guarantee that it will always be available or uninterrupted. We may suspend, withdraw or change any part of it without notice.
4. Information on our website
The information on our website is general information about Positive Impact Care Group and our services. It is not medical, legal or professional advice, and it should not be relied on as a substitute for advice about a person’s individual needs.
We work to keep our website accurate and up to date, but we do not promise that all content is complete or current at all times. Service availability, locations and vacancies can change.
Our website is not an emergency service. If someone is in immediate danger, call 999. For urgent medical help that is not an emergency, call NHS 111.
5. Our care and support services
Nothing on our website is an offer to provide care or support. Before we provide any service we will:
- Carry out an assessment of the person’s needs, wishes and goals
- Agree a personalised support plan with the person and, where appropriate, their family, advocates and professionals
- Agree the service in writing with the person, their representative or the commissioning organisation (for example, a local authority or the NHS)
That written agreement sets out the terms of the service, including the support provided, fees and funding, and notice periods. If anything in these website terms conflicts with a written service agreement, the service agreement applies.
Where a person may lack the mental capacity to make a decision about their care, we act in line with the Mental Capacity Act 2005.
6. Enquiries and referrals
You can contact us or make a referral through our website, by phone or by email. When you do:
- Please make sure the information you give us is accurate
- Only share another person’s information if you have their consent, or another lawful reason to do so (for example, as a professional making a referral)
- Please do not include detailed health or personal information in a website form unless we ask for it. We will arrange a secure way to collect it during the referral process
Sending an enquiry or referral does not mean that a service has been agreed or that a place is available.
7. Safeguarding
We take our duty to protect the people we support seriously. If information we receive suggests that someone may be at risk of abuse or neglect, we may share it with the local authority, the police or other agencies where the law requires or allows us to.
Read more on our Safeguarding page, including our Safeguarding Adults Policy & Procedure and how to raise a concern.
8. Careers and job applications
If you apply for a role with us, we will use your information to assess your application. Roles in care are subject to safer recruitment checks, which may include references, right-to-work checks and an Enhanced DBS check. Applying does not guarantee an interview or a job offer.
9. Intellectual property
The content of our website, including text, graphics, logos and design, belongs to Positive Impact Care Group or is used under licence. Some photographs are licensed stock images and show models, not the people we support or our staff.
You may view, download and print pages from our website for your own personal, non-commercial use. You must not reuse our content, logos or images for any other purpose without our written permission.
10. Links to other websites
Our website links to other organisations’ websites, for example the Restraint Reduction Network, the Care Quality Commission and GOV.UK. We provide these links for information only. We are not responsible for the content, accuracy or privacy practices of other websites.
11. Privacy and cookies
We handle personal information in line with UK data protection law. Our Privacy Policy explains what information we collect, how we use it and your rights. You can change your cookie choices at any time using the cookie settings on our website.
12. Our responsibility to you
We provide our website free of charge and “as is”. To the extent the law allows, we are not responsible for any loss or damage caused by using, or being unable to use, our website, or by relying on its content.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights.
13. Feedback and complaints
We welcome compliments, comments and complaints, as they help us to improve. Please contact us using the details in section 2 and we will respond in line with our Complaints Policy.
If you are not satisfied with our response to a complaint about a care service, you may be able to take it to the Local Government and Social Care Ombudsman. You can also share feedback about our services with the Care Quality Commission.
14. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed. Please check this page whenever you use our website.
15. Governing law
These terms are governed by the law of England and Wales. Any dispute about them will be dealt with by the courts of England and Wales.
16. Contact us
If you have any questions about these terms, please contact us or email info@positiveimpactcare.com.