1. Introduction
At Positive Impact Care Group, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or engaging with our services, you agree to the terms outlined in this policy.
2. Who We Are
Positive Impact Care Group
Based in the Liverpool City Region.
Registered in the United Kingdom.
Visit our contact page for general enquiries.
3. What Information We Collect
We may collect and process the following types of personal information:
- Name and contact details
- Address and support requirements
- Information submitted through referrals or service enquiries
- Recruitment information, including CVs or application forms
- Website usage data (e.g., cookies, analytics tools)
4. How We Use Your Information
We use your personal data to:
- Deliver and manage care and support services
- Respond to enquiries or referral requests
- Fulfil contractual and legal obligations
- Improve our services and website functionality
- Share important updates or policy changes
5. Lawful Basis for Processing
We process personal data using one or more of the following legal grounds:
- Your consent (e.g., submitting a form)
- Contractual necessity (e.g., providing agreed care services)
- Legal obligations (e.g., safeguarding or regulatory compliance)
- Legitimate interests (e.g., internal management, service development)
6. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share your data with:
- Staff and approved service partners who support care delivery
- Regulatory bodies or local authorities when required
- Insurers, legal advisors, or technology providers who support our services
All third-party partners are required to handle data lawfully and securely.
7. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your information, including:
- Secure servers and access controls
- Encrypted communications
- Staff training and confidentiality safeguards
8. Data Retention
We retain personal data only for as long as needed to deliver services, meet legal obligations, or resolve disputes. Retention periods are reviewed regularly to ensure compliance.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of data (where applicable)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
To make a request, contact us via our website.
10. Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can choose to accept or reject cookies through your browser settings.
11. Third-Party Links
Our site may include links to third-party platforms or social media. We are not responsible for the content or privacy practices of these websites.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in regulation or service delivery. The latest version will always be published on our website.
Last Updated: June 2025
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please visit our contact page.